TERMS AND CONDITIONS
Terms and Conditions for The Learning Project Asia. Effective January 1, 2021
COMPANY: Công Ty Tnhh Lữ Hành Á Châu
Address: Floor 2, Packexim 1 tower, no.49 alley 15 An Duong Vuong, Phu Thuong Ward, Tay Ho district, Hanoi city, Vietnam.
Representative: O’Hara Gareth Richard – CEO
The Learning Project will provide accommodation as detailed in the Parent Information Pack. Campers will be grouped according to age with campers in dorms of no more than 6 campers per room. Male and female campers will be roomed separately with the use of separate bathrooms.
The Learning Project agrees to deliver the activities as per the itinerary provided to parents in the Parent Information Pack. Where an activity is not possible, The Learning Project will endeavor to deliver a similar activity in terms of activity type, location, and equipment.
3. CAMP STAFF
The Learning Project will provide no fewer than 1 staff to 15 Campers.
The Learning Project will provide guides and staff during Camp that: are sufficiently trained for their position, have understood and signed the Child Protection Policy.
4. CANCELLATION POLICY
Cancellations must be made by email to email@example.com
Cancellations fees are as follows:
- Up to and including June 21st (50% refund of deposit payment)
- After June 21st ( )
- Between 28 and 15 working days before Camp
(50% refund of overall balance)
- Between 14 and 6 working days before Camp
(20% refund of overall balance)
- From 5 and 1 working days before Camp, or no show (No refund)
*No refund will be given if:
- Parents withdraw their child from camp before the enrollment period is finished.
- Campers are sent home due to misconduct or unsociable behaviour.
- No email request for cancellation is sent to the above email address.
Consideration will be made in the event that a medical emergency prohibits your child from attending. In such a case, parents are required to send medical and hospital reports as evidence.
For the purpose of this Article, “Confidential Information” means any and all information, images, data, and know-how, whether in writing or software, which are the property of any Party to this Agreement:
Each Party undertakes to hold and maintain in strict confidence and not disclose to any third party for any reason and Confidential Information of the other Party. Each Party also undertakes not to use Confidential Information for any purposes (except for the performance of its obligations under this Agreement), without a prior written consent of the other Party.
6. FLIGHT ARRANGEMENTS
Parents must send confirmation of flight details by June 15th.
Airport pick-up from Danang International Airport will be arranged for Campers booked on flights other than the recommended flight.
Airport pick up ONLY for flight arrival between 1500 - 2100 on Sunday and flight departure between 0700 - 1200 on Saturday.
PLEASE NOTE that Learning Project staff will not be available at Da Nang International Airport to meet campers on flights arriving/departing outside these times. YOUR CHILD WILL NOT BE PICKED UP by The Learning Project staff outside of these times except in case of flight delays.
7. ENGLISH LANGUAGE
The language of Camp is English, by agreeing to these Terms and Conditions you are agreeing that your child has a sufficient level of English to enjoy Camp safely.
8. FORCE MAJEURE
Force majeure refers to any circumstances which are unusual, unforeseeable and beyond the control of either party. Force majeure includes but is not limited to war, riot, civil strike, civil unrest, industrial dispute, terrorist activity, closure of airports, travel bans, epidemics, extreme weather conditions and natural disasters such as floods, droughts, earthquakes and tsunamis. In a force majeure event The Learning Project will endeavor to mitigate the impact of the force majeure event by:
-Offer of an alternative program where possible.
-Refund of 80% of the overall cost of the Camp to parties directly affected and cannot attend the Camp and take part in its normal schedule.
9. HEALTH DECLARATION
Parents are responsible for giving detailed information of dietary requirements, allergies or any other health concerns including if their child takes medication. Medication will be kept by Camp staff and given at the appropriate time. No child is allowed medication in their rooms.
Parents are responsible for informing The Learning Project of any dietary requirements of their child in advance of the trip. If The Learning Project is not informed in advance, they will endeavor to accommodate the dietary needs where possible. In case special meals or ingredients are purchased, The Learning Project reserves the right to invoice parents for costs incurred.
The Learning Project will provide meals as detailed in the itinerary of the Information for Parents document. All meals will give campers a choice which ensures that every camper will find something they like to eat. All meals are prepared by trained staff in a clean and safe kitchen environment. Drinking water will be provided throughout the camp.
11. INFORMATION PACK
All parents must read, understand and agree to the Parent Information Pack (sent after registration is completed)
The Learning Project offers optional accident insurance for all Campers.
The Learning Project cung cấp lựa chọn bảo hiểm tai nạn cho tất cả Trại sinh.
Coverage: Death & Injury, permanent injury due to accident, death due to illness or disease. Limit of Indemnity: 500m vnd. Expansion of coverage includes medical costs and expenses for transportation in medical emergency.
13. PAYMENT POLICY
Full payment is due on June 21, 2021. If this is not received, The Learning Project will consider your booking canceled and will not reserve your booking.
14. PICK UP AND DROP OFF
Day Camper parents are responsible for getting their child ready for pick up at 0700 in the morning. A bus will collect Campers. If Campers are more than 10 minutes late, the bus will not wait. In such a case parents are responsible for transporting their child to Camp (before 0900 when activities start).
15. PUBLIC LIABILITY
The Learning Project will exact public liability insurance to cover against the risk of an award of compensation where a legal claim is made against them for personal death, injury, illness or property damage occurring during the period of insurance caused by an occurrence in connection with the business of the insured, Party A. The limit of liability is $500,000 dollars.
16. SAFE GUARDING and CHILD PROTECTION
The Learning Project may designate photographers to take photographs of the activities during Camp. No photographs of children will be taken in rooms.
All Learning Project staff have read, understood, and signed the Code of Conduct belonging to The Learning Project.
Upon request, The Learning Project will provide parents with The Learning Project Code of Conduct.
The Learning Project will provide 24 Hour Security at Residential Site, Risk Assessments conducted prior to all activities, first aid trained staff, onsite nurse, swimming supervised at all times, life jackets available for swimming pool and compulsory for sea swimming and snorkelling.
18. TRAVEL AND BEHAVIOUR CONTRACT
All parents and Campers must sign the Travel and Behavior Contract before being allowed on Camp. If Campers break the Behavior Contract they will be sent home. No refund will be given. Additional transport costs will be at parents expense.
19. WORKING DAYS
The working days mentioned herein are interpreted as calendar days, except Saturdays, Sundays and public holidays of Vietnam (including any day-off as compensation for the holidays coincide on Saturday or Sunday).